Prudential respects your privacy and we are committed to protecting it. We provide this online privacy statement to tell you how we may collect, use, share and retain information about you and about the choices you have when you:
This website is controlled and operated by Prudential from the United States and is intended for residents of the United States. It is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. If you are visiting from outside the United States, it may not necessarily be consistent with the laws and regulations of your home country.
You can browse our website without providing any personal information. However, if you choose to take advantage of some of the website’s features or services, we may ask you to provide certain personal information which may include information about you or that may be used to personally identify you or to contact you.
There are times when you may choose to give us personal information about you. For example, you may provide us with your name, telephone number, policy or account number, mailing address, email address, telephone number or date of birth when you:
We also collect information about visitors to our websites through technologies like cookies and pixel tags. The kind of information we may collect includes:
To do this, a unique cookie or pixel tag is placed on your browser.
A cookie is a small piece of information that a website can send to your browser and may then be stored on your computer’s hard drive. It acts as an anonymous tag that identifies your computer, but not you personally. Cookies have the ability to store information about web pages viewed and the advertisements viewed or clicked. For registered customers, cookies can also save user information and screen preferences.
A pixel tag, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of our websites but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit.
We also collect information through emails. From time to time, we may send you emails about our products and services, such as when you purchase a product from us or request us to perform a transaction regarding a product you own. Prudential and third parties with which we contract may collect information regarding your interaction with these emails, including whether you opened the email, how long you viewed the email, and whether you opened any links on the email.
We use information collected online in several ways:
We also collect information from cookies and pixel tags to evaluate responses to surveys and our advertisements on other websites and to provide you with specific or relevant content such as articles and educational material when you visit our website.
We may disclose information collected online to:
Prudential uses reasonable processes and technical security measures that are intended to keep personal information about its customers and employees secure and confidential. We limit access to personal information to those who need access to it to perform their job responsibilities.
To access online information about your Prudential account, you may register for access through https://www.prudential.com/clientenroll. We may collect information that you voluntarily provide on this site. If you don’t want to give us this information via the Internet, you may call the following for service:
We may also supplement the information we collect from you with information we receive from other sources.
Our websites are not directed toward children. We do not knowingly collect or post information from children under the age of 13. You can learn more about children’s privacy and the Children’s Online Privacy Protection Act (COPPA) at the Federal Trade Commission’s website at http://www.ftc.gov.
This privacy statement is effective as of January 2016. We reserve the right to change this statement at any time. If we change it, we will post the current privacy statement on the “Privacy Center” page. Any changes to this statement will be effective as of the day they are posted.
It is important for us to know what visitors have to say about our website. To contact us with your questions or comments, please call 1-800-PRU-HELP (778-4357).